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Find your order or get in touch.
🔎 Find my order
Enter the email you used to buy: we'll send it a link to your orders.
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After you pay, the game opens right away. The final artwork with you both drawn from your photos arrives within 24 hours of sending your photos (6 hours with priority delivery).
Order questions
I didn't get the game link
Check your spam and promotions folders. If it isn't there, request the link above with the email you used to buy.
I want to change a text or the letter
Open your order page (the link is in the email) and tap “Edit the game's texts”.
The game won't open on my phone
Open the link in Chrome or Safari. If you are inside Instagram or WhatsApp, tap ⋮ and choose “Open in browser”.
How does the guarantee work?
If you don't love it, ask for a refund within 7 days of purchase by emailing support with the email you used to buy.
Terms of use
You are buying a personalized digital game, delivered through a private link. The guarantee lasts 7 days from purchase: if you don't love it, we refund you. The character artwork includes 1 free redo. Don't use other people's names, photos or texts without their permission.
Privacy
Photos are processed by artificial intelligence services we hire only to create your pixel-art characters and portrait; they never appear in the game and are not used for anything else. The game link is private: only people with the link can play. Your email is used to deliver your order and send notices about it; you can unsubscribe at any time from the link at the bottom of every message.