This policy explains which personal data OurLoveGame collects, why, who it is shared with and how you can exercise your rights. It applies to this website, to the games we create and to the e-mails we send.
1. Who is responsible
The controller of your personal data is HT INNOVATION LABS LTDA, CNPJ 63.619.749/0001-31, Rua Carmen Miranda, 52, Parque Brasil 500, 13141-084 Paulínia – SP, Brazil, which operates OurLoveGame. For any privacy matter, including contacting the person in charge of data protection, write to support@songsforge.com.
2. What data we collect
- What you tell us to create the game: the names you type, the moments of your story (written or recorded as audio), the occasion and the other details you choose.
- Photos of the people in the game, which you send after payment.
- Contact and purchase data: your e-mail address, the name for the receipt, your phone number if you give it, what you bought, the amount and the payment status. Card details are handled by the payment provider; we never receive your full card number.
- Technical data: IP address, approximate country, browser, device, pages visited and the campaign that brought you to the website.
3. Why we use your data
- To create and deliver your game and to provide support (performance of the contract).
- To send e-mails about your order, including a reminder if you start an order and do not finish it (our legitimate interest in completing the order you started; you can unsubscribe at any time through the link in each e-mail).
- To measure our advertising and show our ads to people who may be interested, with tools from Meta and Utmify (your consent, where the law requires it).
- To prevent fraud and keep the website secure (our legitimate interest).
- To comply with legal obligations, such as keeping tax and accounting records.
4. Artificial intelligence
The texts and audio you send are processed by artificial intelligence services to write the chapters, the missions and the letter, and audio is transcribed into text. Your photos are processed by artificial intelligence services only to create the characters and the portrait of you in pixel art; they never appear in the game and are not used for anything else. We do not use your data to make decisions with legal or similarly significant effects on you.
5. Who we share data with
We share data only with the providers we need to run the service, which process it on our behalf: website hosting (Netlify), database and file storage (Supabase), artificial intelligence services for text, images, music and transcription (Anthropic, kie.ai and fal.ai), e-mail delivery (Resend), payments (Stripe and Hotmart) and advertising measurement (Meta and Utmify). We do not sell your personal data.
6. International transfers
We are based in Brazil, and our providers process data in Brazil, the United States and other countries. Where the law requires it, these transfers are protected by appropriate safeguards, such as the standard contractual clauses approved by the European Commission.
7. How long we keep data
We keep order data for as long as your game is available and for as long as the law requires, for example for tax and accounting purposes. Photos are kept only while they are needed to create and adjust the artwork and to handle support requests. You can ask us to delete your data at any time.
8. Your rights
You can ask us for access to your data, its correction, deletion or portability, object to or restrict its use and withdraw your consent at any time, without affecting what was done before. Write to support@songsforge.com from the e-mail address used for your order. You also have the right to lodge a complaint with the data protection authority of your country; in Brazil, the ANPD.
9. Cookies and similar technologies
We use essential cookies and local storage to make the website work: to remember your language, your order in progress and your privacy choices. With your consent, where the law requires it, we also use advertising and measurement cookies and pixels from Meta and Utmify. Where we ask for your consent, you can change your choice at any time through the cookie settings link at the bottom of the page; you can also block cookies in your browser.
10. Children
The service is intended for adults. Photos and information about minors may only be sent by a parent or legal guardian.
11. Changes to this policy
We may update this policy. The current version is always on this page, with the date of the last update at the top.