These terms explain how OurLoveGame works and what you can expect when you order a game on this website. By placing an order, you accept them. Nothing in these terms limits the rights you have under the mandatory consumer protection laws of the country where you live.
1. Who we are
OurLoveGame is a brand of HT INNOVATION LABS LTDA, a Brazilian limited company registered under CNPJ 63.619.749/0001-31, with registered office at Rua Carmen Miranda, 52, Parque Brasil 500, 13141-084 Paulínia – SP, Brazil (“we”). You can reach us at support@songsforge.com.
2. What we sell
A personalized digital game in pixel art about your story: you tell us the moments that matter to you, and our artificial intelligence turns each one into a playable chapter, with the two of you as characters, missions, memories and a letter waiting at the end.
- The game has 3 chapters; before paying, you can choose 4 or 6.
- Optional extras, shown with their prices before payment: up to 5 extra characters (a pet, a child, a friend), a custom 8-bit song made from your story and priority delivery.
- You can create and play a free preview before you pay.
3. Prices and payment
The price shown on the payment screen, in the currency shown, is the total you pay us; we add no fees on top of it. Your bank or card issuer may charge its own fees, for example for currency conversion.
Card payments are processed by Stripe, and other payment methods, when offered, by Hotmart. We never see or store your full card details. The contract is concluded when your payment is confirmed, and we send a confirmation to the e-mail address you gave us.
4. Delivery
The game is delivered digitally, through a private link that opens right after payment and that we also send by e-mail. After payment, you send us photos of the people in the game: the final artwork of the characters drawn from your photos arrives within 24 hours of sending the photos, or within 6 hours with priority delivery. The 8-bit song, if you chose it, arrives together with the final artwork.
If anything prevents delivery within these times, we will let you know by e-mail.
5. Adjustments
If a detail of the characters’ artwork is not what you pictured, we redo it once for free. Write to us at support@songsforge.com from the e-mail address used for the purchase.
6. Guarantee, right of withdrawal and refunds
7-day guarantee. If you don’t love the game, ask for a refund within 7 days of your purchase by writing to support@songsforge.com from the e-mail address used for the purchase. We refund the full amount to the original payment method.
Right of withdrawal (consumers in the European Union, the European Economic Area and the United Kingdom). You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract is concluded. To exercise it, inform us of your decision by a clear statement, for example an e-mail to support@songsforge.com; you may use the model form below, but it is not required. If you withdraw, we will reimburse all payments received from you without undue delay and no later than 14 days from the day we receive your withdrawal, using the same means of payment you used, at no cost to you. The guarantee above does not limit this right.
Model withdrawal form (complete and send it only if you wish to withdraw):
- To HT INNOVATION LABS LTDA, Rua Carmen Miranda, 52, Parque Brasil 500, 13141-084 Paulínia – SP, Brazil, e-mail support@songsforge.com:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*) / for the supply of the following digital content (*):
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
7. Your photos, names and texts
By sending photos, names and texts, you confirm that you have the right to use them and the consent of the people who appear in them. Photos of minors may only be sent by a parent or legal guardian. Do not send content that is illegal, offensive or that infringes the rights of others; we may refuse or remove such content.
8. Use of artificial intelligence
The chapters, the characters, the portrait and the song are created with artificial intelligence tools. The result may show small variations, for example in how closely the characters resemble the people in the photos. Your photos are processed by artificial intelligence services only to create the characters and the portrait; they never appear in the game and are not used for anything else.
9. Your game
The game is yours for personal, non-commercial use: you can play it and share its private link with whoever you want. Anyone who has the link can open the game, so share it only with people you trust.
10. Liability
We are liable in accordance with the applicable law. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under mandatory law.
11. Applicable law
These terms are governed by the laws of Brazil. If you are a consumer, you also keep the protection of the mandatory provisions of the law of the country where you live, and you may bring a claim before the courts of that country.
12. Contact and changes to these terms
Questions, requests and support: support@songsforge.com. We may update these terms; your order is governed by the version in force on the date you placed it.